Privacy Policy
Novanaturis LLC ("Novanaturis") manages all personal data gathered across novanaturis.pro. This statement details our data collection practices, storage durations, authorized recipients, and your statutory rights.
Who is responsible
Novanaturis LLC, 1601 E 5th St., Austin, TX 78702, United States. Direct privacy inquiries to [email protected].
Legal framework
We handle personal details under the data-protection law of your country and relevant legal frameworks in your country. Applicable statutory law takes precedence should any conflict with this document occur.
What we collect
During order placement, we collect data necessary for fulfillment: recipient name, physical address, email, telephone contact, and purchased goods. We do not capture or hold credit card records here. While browsing, our systems record technical telemetry: IP addresses, browser agents, and accessed URLs via cookies listed below.
- Contact and delivery records including full name, postal delivery address, email address, and recipient contact telephone number.
- Transactional records including product SKU details, order history, selected fulfillment method, and payment verification logs.
- Technical telemetry data including IP address, browser user-agent, operating system details, and session timestamps.
- Customer support communications, return inquiries, and electronic warranty requests.
Why we use it
- To fulfill purchases, manage transport, and execute customer returns.
- To respond to support requests and transmit critical shipping notices.
- To protect server integrity and track platform engagement metrics.
- To deliver commercial notices strictly upon your consent, with opt-out mechanisms included in every dispatch.
Third-party disclosures
Logistics carriers obtain destination addresses. Financial clearing providers obtain technical details required to settle transactions. Infrastructure and analytics contractors manage data under binding agreements. We do not sell user data under any circumstances.
Novanaturis strictly respects international data privacy standards and does not sell, lease, trade, or share personal consumer details, delivery information, or communication records with third-party data brokers or marketing networks.
Data retention schedules
Transactional records remain on file for the duration mandated by fiscal statutes before final deletion. Account records persist until profile closure. Aggregated telemetry stays stored for 14 months.
Your rights
In accordance with recognized global personal data protection regulations, individuals have the right to request access to their personal data, rectification of inaccurate records, erasure of stored personal profiles where legitimate business needs have expired, restriction of data processing, and data portability. Such requests may be submitted directly to our Data Protection Officer.
Security
Novanaturis does not process, capture, store, or transmit payment card numbers or credit card credentials on this storefront. Accepted settlement methods are restricted entirely to Cash on Delivery (settled directly with the delivering courier without surcharge) and Direct Bank Transfer executed via the customer's independent banking facility.
Questions about this policy
Email [email protected] or phone +1 (512) 461-7762 during Mon-Fri 09:45-17:45. Our team answers all inquiries within one business day.
- Merchant
- Novanaturis LLC
- Registered address
- 1601 E 5th St., Austin, TX 78702, United States
- [email protected]
- Phone
- +1 (512) 461-7762
- Working hours
- Mon-Fri 09:45-17:45
- Registration
- EIN: 31-2085619