Our 30-day guarantee
Evaluate any ear product from Novanaturis. If it fails to meet your criteria, return it within 30 days for a full purchase refund.
The promise
Send back any item within 30 days of arrival, for whatever reason. We process reimbursements to your original payment route within 3 business days of receipt.
1
30-day returns
Accepted for any reason, including deciding against the purchase.
2
Insured delivery
Damaged or missing in transit? We replace the item or return your payment at our own cost.
3
Secure payment
Cash on delivery or bank transfer: no credit card prepayment, no financial cards recorded.
4
Real support
Our team responds from [email protected] within one business day.
How to claim
- Contact [email protected] with your assigned order number.
- We provide a return authorization code and destination address within one business day.
- Post the parcel; your refund is issued once the items arrive.
Review full terms within our Returns policy and Delivery terms documentation.