Delivery & Payment
Novanaturis delivers premium ear hygiene solutions, personal sound amplification devices, and auditory comfort accessories to customers worldwide. Every order is handled with rigorous quality control to ensure sensitive acoustic electronics and hygienic personal care formulations reach your destination safely.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DHL Express Worldwide | 3-5 business days | $18.00 |
| Standard International Postal Service | 7-14 business days | $8.00 |
Delivery times measure business days starting from carrier handover. Outlying destinations can require 1-2 additional days.
Order processing
Orders completed before 14:30 on regular working days dispatch that same day. Weekend, holiday, or post-cutoff purchases ship the next business day. You receive a confirmation email with your order code the moment checkout finishes.
All acoustic hardware and ear hygiene devices are packed in shock-absorbing antistatic thermo-protective foam inserts within rigid outer corrugated cartons. Topical ear care liquids and sanitary ear cleaning accessories are sealed in tamper-evident protective wrapping to ensure hygienic integrity and prevent liquid leakage during global transit.
Tracking your parcel
Upon dispatch from our fulfillment hub, an automated tracking code is issued via email and SMS notification, allowing real-time parcel monitoring through the carrier tracking portal until final handover.
Lost or delayed parcel
If parcel tracking remains inactive for 5 business days, reach out to [email protected] alongside your order number. We initiate a carrier investigation and either reship the package or issue a full refund, per your instruction, within 10 business days of notice.
Damaged on arrival
If outer packaging or internal electronic items arrive physically damaged from transit, inspect the parcel upon delivery, photograph all damaged surfaces and tamper seals, and report the incident to our customer care team within 48 hours for immediate investigation and prompt replacement processing.
Payment methods
We support Cash on delivery, Bank transfer. We never ask for card details or banking logins over the phone or by email.
Delivery outside your country
We deliver to designated countries. Shipping fees and delivery estimates appear during checkout prior to order confirmation. The recipient covers any local customs duties or import taxes.
Questions about this policy
Email [email protected] or phone +1 (512) 461-7762 during Mon-Fri 09:45-17:45. Our team answers all inquiries within one business day.
- Merchant
- Novanaturis LLC
- Registered address
- 1601 E 5th St., Austin, TX 78702, United States
- [email protected]
- Phone
- +1 (512) 461-7762
- Working hours
- Mon-Fri 09:45-17:45
- Registration
- EIN: 31-2085619